Facebook recently announced the Facebook Customer Feedback Score where you can check it here under Account Quality: https://www.facebook.com/accountquality/ scroll down and select the page you want to check its Facebook customer feedback score.
How to check facebook feedback score – Direct link to check Facebook feedback score
What is the Facebook Customer Feedback Score?
Facebook carries out surveys with consumers to measure their experience with advertisers on its platform. These are mostly post-purchase surveys sent to customers who’ve procured products from Facebook ads.
The surveys address three critical areas:
- Product Quality
- Shipping Speed
- Customer Service
An advertiser is then given an overall score of 1 to 5 with 1 being a poor experience and 5 being an outstanding one.
You need to watch your Facebook feedback score closely as if it goes low, you’ll lose the ability to advertise on Facebook.
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The whole purpose of generating a Customer Feedback Score is that Facebook wants consumers to trust the products advertised on its platform. If you’re already delivering great customer experiences and positively responding to client feedback, then you shouldn’t have to worry.
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